MH - Feel Safe With Us

A COMPLETE OVERVIEW OF THE VALUES AND CODE ETHICS OF A SECURITY OFFICER

Security service is the act of equipping and constructing security measures put in place to safeguard lives, premises and information of a client, properties and the society as well. Eminent security trends need a new generation of leaders in the security industry. Therefore, the requirement for a security officer is hand-on with the competent code of ethics for a result oriented viable service which will be effective and efficient.

Generally, professional ethics are a set of some rules which define the ideal conduct of persons pursuing a sanguine profession.

The task of a security officer is brimming with some ethical dilemmas resulting from high level of friction with distinctive units of the company, from conducting irregular enactments and skeptical persons, from exposure to personal as well as organizational information, from the need to be cautious and inclined to deal with any types of threat anytime. It is very important to train security officers regularly due to frequent confrontation with ethical issues, during past incidents analysis, during discussions and exercises.

An ethical code for security officers has been developed to deal with ethical issues. Such as:

➢ The principle of the security officer is to defend people of organization from threats made by belligerent elements which cause harm to them and inculcate a sense of fear among them.

➢ The primary preeminence of any security plan is to protect human lives.

➢ The scheme of security service is to defend from threats of violence, terror, loss and exposure of secrets and malicious acts and thus helping to maintain the legitimate business routine with enabling security bodies.

➢ Security activities will be organized in full cooperation and transparency with the official security of the state.

➢ Security act will be aimed with respecting and scrimping human privacy, dignity and liberty.

➢ Security personnel will respect fundamental human rights and fundamental values of democracy and will compel in adherence to the law.

➢ A security officer will neutralize the attacker with using his discretion, exhibiting determination showing courage and constructing an offensive approach.

➢ Security officers will conduct in accordance with the prevailing values of devotion, provision of quality service, responsibility and dedication toward his assignment. He will explicitly uphold and serve in keeping with some following values:

a. With a view to acquiring professional knowledge the security officer will use all means at his conveyance to the fullest.

b. Compliance for self-sacrifice is another norm of a security officer. With a view to protecting innocent people whose security is his responsibility, the security officer will be willing to estimate risks.

c. The security officer will always be prepared to deal with certain attempts made by inimical bodies aiming to comprehend spiteful rapt at anytime and at any place. Thus, a security officer should have vigilance and readiness.

d. Inquisitiveness is another form of values of a security officer. The security officer will contend professionalism and escapade all feasible means for arriving at the information and data requisite to obtain superiority over the bandit.

e. The security officer will be truthful, honest to his organization and his colleagues and he will report accurately to his superior. So, reliability is a must for a security officer.

f. The security officer will constrain from anticipating and conversing any private and personal information of the secured person. He will safeguard the information with his discreteness.

g. Security officers must assess and assure the concerns of their employers. Duties are to be accomplished with vigor, dignity and probity.

In a nutshell it can be said that the core values of a security officers are safety, respect, integrity, adaptability, transparency and discipline.

RETAIL SECURITY OFFICERS

What difference do they make to a business?

Nobody can put a price on the security of their businesses. To convoy their possessions, they frequently count on technological aids. But nothing can beat an actual security officer who can be on site immediately and equipped with tools, countenance and training to counter any issues. Thus, employing a security officer is the smart thing to do.

There are many reasons why security officers in the retail industry play an important role. Generally, their jobs are more than just simply keeping malefactors out or insulating stock. Instead, they are also utilizing their service skills in order to defend employees and provide customers with a better experience.

Customers feel that they are secure and they are protected from harassment where there are security officers. Again, colleagues of a retail store feel better too. They know that they have enough support to prevent a potentially violent or abusive customer.

Security officers have the skill to soothe confrontations, forestall injury. There can even be a threat of gang crime to some retail stores. Thus, occupying a security officer will be the best solution. Because they are trained experienced officers, they know how to concoct with general shoppers and can quickly detect organized gangs conducting on the ground.

Generally, the main job of a retail officer is to keep a watchful eye on staff, stock and customers; especially, those customers who have a knack for petty theft. Thus, a security officer acts like a human CCTV camera. He prevents any types of catastrophes from taking place within the store. Sometimes he also works as a sales assistant to help the customers.

All types of people visit retail stores all the time. As a result, a significant amount of foot traffic as well as a large crowd can be seen there to purchase goods atypesnd services. In order to deal with such of circumstances security officers can play a vital role to protect customers and staff from any types of mishaps.

A security officer has a great impact on retail stores, such as:

▪ Security officers become a part of the business by patrolling the retail store. Customers feel safe and comfortable asking for their assistance to security officers. A security officer can help customers to escort their vehicles during nighttime and ensure the customers’ safe arrivals. Security officers make customers comfortable and enhance their overall satisfaction with their experiences.

▪ Security officers are remarkably trained to invigilate an area for any doubtful activity. They can address any types of possible threats before they ensue. They are also trained in subduing situations. In order to keep a retail store functioning smoothly during peak time like holiday season- crowd controlling is crucial. Employing security officers can be a great step to deter the situation and ensure the safety of all customers and employees. As a result, security officers can improve the security of a retail store.

▪ With so many distant products and customers in store, it is so difficult to keep track of every person. Thus, in a retail store shoplifting is one of the biggest troubles. This shoplifting can result in huge monetary losses for a company. In this situation a security officer can easily prevent such types of damages through instant actions. He deters shoplifters and ensures that they enduringly get caught. So, security officers can stop shoplifting in a retail store.

▪ During emergency situations security officers are a great asset in a retail store. Because they are trained to manage a level head during high pressure contexts and react promptly and properly. They are also a competent support to provide instructions for all public of an establishment and ensure that every person remains calm and reacts accordingly.

▪ Security officers are well versed in conducting security breaches, watching for apprehensive movement, demobilizing tense situations, recompensing an emergency and remarking video surveillance.

Security officers are highly trained to carry out all these functions significantly. Thus, a retail store owner can have that peace of mind to think that his venture is protected.

MOBILE PATROL SECURITY OFFICERS

A comprehensive summary of their key responsibilities, skills, and duties

The person who fixes up security for individuals as well as for business purposes at homes, businesses or other locations is a mobile patrol officer. This job needs the high attention to detail as well as the potentiality to scrutinize and reciprocate the security threats. The responsibility of a mobile patrol officer is to ensure the safety and security of their assigned people and properties. They deal as a citadel against crimes such as assault, theft or other flagitious acts.

Generally, a mobile patrol officer performs as part of a distinguished team offering a crucial service transverse a range of sectors including commercial, retail as well as the corporate sector. He also condones other security portions like CCTV and guarding staff and conducts 24/7.

In order to keep regulation and report any types of suspicious apprehensiveness or behavior, mobile patrol officers move around the site. Mobile patrolling can provide security and dwindle the risk of crime.

Thus, it is very pertinent on industrial as well as on construction sites. It also acts as a deterrent during holiday periods. It also covers the high-risk points, vehicles, office blocks, from windows and waste bins, to gates and fuel dumps.

A mobile patrol team can be visible with branded secured vehicles, supplying important information with a tracking system.

Onboard CCTV helps a mobile patrol team to record evidence from the security breaches to the criminal damage. This also monitors circumstances in real time. These are some key responsibilities of mobile patrol security officers which comply with them so essential in foiling the property, such as:

➢ Mobile patrol officers assess potential dangers to prevent through supervising security system and patrolling the locations.

➢ They defend criminals and other risks like theft, loitering which can lead to vandalism or other unwanted activities. Mobile patrol officers ensure that their employees, visitors and most importantly clients are strictly complying to all security policies and procedures.

➢ Generally, patrol officers are assigned with mobile duties, are always on the maneuver, checking on specific locations and controlling surveillance. It is an outstanding technique to forestall accidents through perpetual monitoring of the areas of a site.

➢ Security patrol officers may regulate access to the premise they are occupied to guard. In order to prohibit illegal entities a security patrol officer uses some specific processes. He constantly inspects the site and structure and modifies his strategies and carries out the fundamental tasks in order to assure the security of everyone and everything.

➢ Mobile patrol security officers do safeguard watch explorations and intensely pursuit safety efforts to thwart robbery, misuse or another misconduct. Basically, these officers do not trust that something will occur.

➢ A mobile patrol security officer is a well-trained guard. He sometimes trains other guards on-site. He contacts relevant authorities as per site or shift orders. He is always ready to do any additional duties assigned by the operations department. He makes customers, visitors and employees feel safe and valued. As a result, a mobile patrol officer augments an organization’s reputation.

CROWD CONTROLLERS

HOW CAN THEY HELP AN EVENT MAKE SAFE AND SECURE?

According to the situation of an unruly crowd, the application of a crowd controller will be determined. The crowd controller will try to diffuse the angry or upset crowd before the escalation. For this, the crowd controller will gather all of that information which is making the crowd upset. And then to resolve the issue the crowd controller will communicate to the in-charge officer about it.

The crowd controller will try to calm the overall situation of anger of the crowd as soon as possible. In this regard, the crowd controller will calmly tackle the situation by communicating, apologizing if needed and asking the crowd to leave the place. Again, the crowd controller should control the dangerous and violent crowd as soon as possible. Activating the authority of the event on the crowd will be the best solution on this aspect. A crowd controller also can separate those people who are responsible for unrest situations in order to de-escalate the overall situation.

A crowd controller is basically responsible for managing large crowds at events like sporting events, concerts or any types of mass gatherings. Crowd controller must be witty and eloquent to handle a stressful situation.

Good planning as well as effective communication is required for a successful crowd management. Thus, a crowd controller must be able to understand the behavior and reaction of the crowd for effective crowd management. He also needs to make such plans considering what can go wrong with a view to preventing disputes from occurring.

Some tips are given below to make an effective crowd management at events:

❖ Communication- during any unrest situation a crowd controller should communicate clearly and concisely with both the authority of the event as well as with the crowd.

❖ Be tactful- in order to manage the crowd, the crowd controller should be tactful and should always use the right tone with the right words while speaking with the people.

❖ Be flexible-crowd controllers should be flexible in his approaches and should apply different types of strategies for addressing different types of problems.

❖ Be patient- crowd controllers must have patience to deal with unruly attendees and will try to solve the situation with peaceful manners.

❖ Be observant- crowd controllers should be alert and observant during the event before escalating any unruly situation.

❖ Be prepared- crowd controllers should always be prepared for the worst and make a plan to implement during emergency situation.

❖ Be updated- crowd controllers should be updated with any types of changes, rules or regulations or any types of information which will be helpful to manage a large crowd effectively.

Generally, the gathering of a large number of people whose role may vary from amiable to raucous to belligerent, accompanied by fluctuating noise levels of chants, is often a concern for both private security, police and for the public. Thus, crowd management plays an effective role to manage the crowd with patience and tactically.

Crowd controllers keep consistent watch of the crowd during events for preventing and reacting quickly to incidents. They also control the entry of the venue, monitor the crowd’s behavior, handle intrusive behavior and oversight emergency expulsion. Thus, a crowd controller should be realistic, conventional as well as enterprising. Crowd controllers should have proper knowledge about fire safety regulations, security threats and surveillance methods which are used to gather information and intelligence for the purpose of investigation.

Crowd controllers must have some skills which will make them different from common people and will help them to control the wrongdoers and to protect the innocent people from those wrongdoers efficiently. These skills can be described as:

▪ Having some interpersonal skills to monitor the behaviors of the masses and to mitigate the imminent threats to other people’s safety.

▪ Patrol an appointed area, watch out for and respond to any type of malicious or dangerous situations and contact with emergency response organization.

▪ Able to restrain those individuals who are responsible for creating any unrest situation.

▪ Immediate response to the aggressive behavior with professional manners and take legal actions to prevent further aggressiveness. Report to the authority about the unlawful act in detail. Comply with principles of self-defense.

▪ Being equipped with the proper knowledge to ensure the health and safety of visitors.

▪ In order to make sure of zero threat, crowd controllers monitor and check each person’s bags and personal items. They also monitor safe and quick emergency evacuation plans.

▪ Identifying security threats during patrolling, investigating or inspecting the event and implementing necessary steps to minimize the threat is a great skill of crowd controllers.

THE INCREASED USE OF THE LATEST TECHNOLOGIES, HOW DOES IT BOOST EFFECIENCY OF THE MODERN SECURITY SERVICES?

The increased use of technology has a great impact on security services. The procreation of digital technology has led to the development of sophisticated security systems which are able to identify and forestall in real time. These systems have converted the security officers as proactive responders from passive observers. For example- CCTV cameras allow security officers to monitor and counter possible security threats. Access can be managed sophisticatedly with a biometric identification system. Again, traditional locks and keys are being replaced by smart cards. Modern artificial intelligence (AI) as well as machine learning (ML) have enabled security systems to grasp and comply with the changing risks. It is very important for a company or organization to hire experienced as well as professional security staff. Using modern technologies can enhance the effectiveness of security staff. As a result now, technologies are helping the security staff through making their jobs easier, safer and more efficient.

Security cameras are playing an effective role in every way for security purposes. Again, these cameras are being updated with innovative technologies as well. Thus, security officers are becoming more efficient with the help of new updated features of cameras. These updated cameras have exquisite and far-reaching night vision. Many cameras also have ultra-high-definition video. There is also an advanced motion detection system through which certain kinds of movement can be detected. For commercial purposes wider lenses as well as multi-lens set ups are being used. It’s all actually good news.

The usage of digital ID is becoming more popular day by day. This system of digital ID has been transferred to digital wallets through which several security services can be done proficiently. These digital wallets manage security as well as internal authentication. Thus, they have made the authentication system for security officers easier. New infrastructures like scanners, chips are also making a great impact on the security system.

Now-a-days no-contact biometrics has become more popular after covid-19 pandemic. This system makes sure the surfaces are clean and untouched by human hands. Here cards or fobs are being used for data authentication. This will also consolidate with the identity management which is cloud based. This can log entries automatically and allow security officers to check the access movement from anywhere. As a result, security officers are becoming more comfortable to use the spreadsheets as well as analytical tools for security investigation. Again, facial recognition is becoming a burgeoning part of surveillance systems. The job of security officers is becoming easier through facial recognition technology combined with security camera technology. This technology is vastly being used in apartments, retail stores, clubs, and in similar jobs. This system is so helpful to recognize the banned profile from access to the entities.

With the integrated motion sensor technologies, both remote and on-site security officers as well as managers and other stakeholders can immediately be aware about the potential threats or any kind of unauthorized movements. With the combination of lights, alarms and loudspeakers the motion sensor technologies act as serious bridles. Then detecting the potential threats security officers manage or control the intruder or any unlawful acts.

Modern metal detectors are making the jobs of security officers easier with their intelligent counters which tally the number of people passing through automatically. They are weatherproof. So, they can easily be used outdoors as well as at subway station, courthouse, venue, school and so on according to their specific modes.

Sometimes it is very crucial for security personnel to ensure the security of several locations and environments as well. Thus, modern advanced technologies can boost those security officers through enhancing their ability to detect and deter the threats. To make the security personnel more effective as well as to boost the security strategy endorsing modern technologies is a must.

In order to magnify the safety and wellbeing of people, security officers should be ahead of technological trends. Technology helps the security officers to remove monotonous and tedious repetitive tasks. This also helps to make refined decisions with illustrating more effective timely data. Technological devices can boost and simplify the tasks of security personnel. For any mass gathering events, usage of higher megapixel cameras as well as the effective use of drones (where permitted) provide great lead in information for security officers. It will also protect the security officer himself. Malefactors are getting dexterous and engrossing more simmering techniques to fulfill their desires. Security officers as well as security companies need to stay ahead of these malefactors and should use all available resources in order to conserve their interests.

Roles of security officers are changing with the advancement of technology. Now-a-days people are becoming technology oriented to make their lives easier and more secure. But in terms of security services both technological appliances with the manned guard services are more effective. For example- to manage a large -scale event like a concert or premiere league football game, a distinctive number of security guards are essential. Thus, there has been an undeniable urgency to partner the technologies with security guards. With the advanced technologies like CCTV or ultra-HD cameras, the security companies are making their jobs more reliable. Thus, the ultimate ‘panoramic view’ in security services can be seen with the collaboration of physical and digital realms.